Unthread

Unthread is a customer experience (CX) management tool designed to operate entirely within Slack. It automates ticket creation for new conversations, manages assignments and escalations, and provides a Slack inbox for tracking and handling customer conversations without leaving Slack. Unthread uses NLP to identify issues and keeps customer interactions private with ephemeral messages and direct messages. It supports email forwarding into Slack channels for unified communication and includes escalation systems with configurable SLAs. Targeted primarily at B2B companies with high ACV, especially devtool SaaS, high-touch SaaS, and agencies, Unthread empowers support teams to manage customer support workflows seamlessly inside Slack.

platform:web platform:slack pricing:freemium form:saas form:web-app feature:automation feature:escalation-system feature:natural-language-processing feature:ticketing feature:email-integration feature:private-messaging feature:workflow-management target:teams target:enterprises target:startups use-case:customer-support use-case:communication

Features

Automation

Escalation System

Natural Language Processing

Ticketing

Email Integration

Private Messaging

Workflow Management

Testimonies

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Basic Info

Category Customer Support

Website Demo

Availability & Pricing

Pricing Model
Freemium

AI Curation

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