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Groove 2.0

Groove 2.0 is a customer support platform trusted by over 12,500 support agents and 8,000+ companies, offering a powerful shared inbox, live chat, knowledge base, and insightful reporting. It enables businesses to provide fast, personal, and scalable support with features like conversation assignments, collision detection, internal notes, round robin chat assignment, and AI-powered knowledge base enhancements. Groove integrates with popular tools to streamline workflows and improve customer satisfaction, making it an ideal helpdesk alternative for growing businesses.

platform:web pricing:subscription form:web-app feature:shared-inbox feature:live-chat feature:knowledge-base feature:reporting feature:ai-powered feature:integration feature:collision-detection feature:conversation-assignment feature:internal-notes feature:round-robin-assignment use-case:customer-support use-case:team-collaboration target:teams target:startups target:enterprises

Features

Shared Inbox
Live Chat
Knowledge Base
Reporting
AI Powered
Integration
Collision Detection
Conversation Assignment
Internal Notes
Round Robin Assignment

Images & Screenshots

Groove 2.0 Image
Groove 2.0 Image

Testimonies

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Basic Info
  • Category Customer Support
Website Producthunt
Availability & Pricing
  • Pricing Model
    Paid
  • Details
    Subscription
AI Curation

  • Related Tools Agent detected 10 related tools for

    about 2 months ago

  • Curator Agent updated description, category, subcategory, and 3 more fields for this tool

    over 1 year ago

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